TERMS AND CONDITIONS

In this page you’ll find the terms and conditions on which we supply any of the products (Products) listed on our website located at www.smartsystem.it to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by using our site or ordering any of our Products, you agree to be bound by these terms and conditions. 

www.smartsystem.it is a website operated by SmartSystem Srl, Via del Commercio, 22F – 61032 Fano (PU) – Italy. VAT ID : IT02365690417

Warranty

All SmartSystem products have a free of charge two(2) year warranty. Registering your product at www.smartsystem.it within 30 days from date of first purchase/invoice to receive further three (3) year warranty for the unprecedented free five (5) year warranty or LIFETIME in the case of a PRO Slider. SmartSystem warrants that the product supplied will – under proper use – be free from defects in workmanship and materials and agrees that it will, at its option, either repair or replace any defective part within duration of warranty from date of first purchase with no labour charge.
This warranty does not apply to any SmartSystem product that has been abused, misused, operated contrary to instructions for use, neglected, normal wear or tear, modified or changed in design or construction or serviced by unauthorized parties.
Repairs or misuse by any unauthorized parties will void this warranty.
Warranty claims must be submitted – in writing – to the factory for verification or to an authorized distributor/dealer designated by SmartSystem.
It is the end user’s responsibility when ordering to ensure that the products ordered conform to his requirements.
All implied warranties are limited to the time period set forth herein & subject to change without notice. No liability can be accepted for any variation.

Limitation of Liability

SmartSystem shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if SmartSystem  has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Notice

We never spam your email address you gave to us during the Checkout process. We could deliver notice to you by means of e-mail or a general notice on the site or in any reliable method in order to warn you about new features, products or offers.

Indemnification

You agree to indemnify, defend, and hold harmless SmartSystem Srl, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Billing Address different than Shipping Address

We can’t verify every order we receive. It’s up to the customer giving to us the right information about the shipment address as well as the billing address and the company information.

Order Shipment

Every day there are packages in departure from SmartSystem warehouse. As always, we’ll try to serve your order as quickly as possible, normally the same day of the order if placed before 2pm (GMT+1). Orders ship Monday – Friday, excluding holidays, unless otherwise noted.

Stock Management

SmartSystem website is connected directly to our warehouse in order to give to the customer the real availability of every products. Since we sell also in direct way to our retailers or distributors around the world, the stock offered on the website could be not aligned to the real stock situation. In the case a component ordered by a customer is not available, we’ll promptly inform the customer during office time (8.30am : 12.30am – 2.30pm : 6:30pm GMT+1). We apologize for any inconvenience.

Shipping Cost Calculation

The rates offered by our website are automatically calculated for DHL, UPS or FedEx. SmartSytem reserves the right to substitute a comparable shipping service, to what is selected during checkout, in order to meet requested delivery times. The online ordered items will ship with SmartSystem shipping account. We encourage you to contact us for 3rd party shipping.

Custom Fees

The international orders delivered outside the EU may be subject to import duties and taxes which are calculated when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes since it is impossible to have control over these charges. We are not able to predict their amount. Please contact your local customs office for further information before placing your order. If you need, our accounting office can give to you the right TARIC code for the product you are interested to.

14 Day Trial Period

We believe in our products. Entirely. For this reason we give to you 14 days to test with your hand our products. If you find that something fall short on performance, quality or craftsmanship, contact us for an RMA# and send your order back. Please check it out the Product Returns, Restocking Fees and Refund Policy paragraphs.

Product Returns

The returned items must  be shipped with a valid Merchandise Authorization Number (RMA#). Please, contact us by phone of via email in order to received the RMA# before ship the product back to SmartSystem. All returns must be packaged exactly as received i.e. in their original box. The returned item(s) should be insured for the purchase value of the contents, in the case of shipping damage or loss. All shipping cost associated with the return is at the responsibility of the customer. Returns are not accepted for special order items. The returned items must be shipped to :

SmartSystem Srl
Via del Commercio, 22F
61032 FANO (PU) – ITALY

Restocking Fees

SmartSystem  reserves the right to verify that the returned product is in a perfect working condition without scratches or whatever. We reserve the right to apply a 20% re-stocking fee, if it is not in re-sellable, like new condition.

Refund Policy

Within the period of 14 days as trial period, the customer has the right to request a full purchase price refund. In order to obtain the refund, the customer must request an #RMA code directly from SmartSystem and the products must :

  • be returned in their original package, without scratches and in a like new condition without missing components or accessories
  • be shipped with only one shipment. The seller reserves the right to don’t accept the products related to a single order shipped in different periods.

The shipping costs for returning the products and any other relevant amount , such as local taxes , customs duties , import and / or customs clearance are borne by the customer and will be deducted from the final payment if requested to SmartSystem. You can check this page for more detailed information about refund.

Law and Jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by the Italian law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of Italy.